Q. Why does my
DVR system keep restarting about every ten
minutes?
A. Your Serial Cable may
not be connected to your system correctly.
Be sure the black cable is plugged into the
serial 1 port and the last card on the back
of your system. This cable is used to be
sure the software is up and running. If the
hardware cannot find out it is running, it
will restart your system.
Q. Why does the
DVR system reboot automatically everyday at
certain times?
A. The site program can be
set to be rebooted automatically at certain
times for better stability of the computer.
You can set the auto reboot time by clicking
on the “Configuration” button. Then, select
the time zone you want it to be rebooted on.
(The default reboot time is 3:30AM.)
Q. Why can't I
access my DVR system from a remote console?
A. There are several
reasons why this may happen:
Solution
one: Your remote console
must have the remote monitoring system
software properly installed on it. You
need the latest version of the software
that you can download from our site. Be
sure to install it correctly on your
machine. When opening it up and trying
to connect, double check that you are
using the correct username and password
for your DVR system.
Solution
two: If you are using an
older system as a console, the hardware
may be taking longer than normal to
connect and transmit the picture,
therefore, causing the connection to
timeout. You may want to consider
upgrading your remote console to a newer
system that is better capable of
handling the amount of information
coming in from your DVR system.
Solution
three: Your DVR system may
not be able to transfer the information
over the internet due to your router, if
you have one at the DVR site. Our
systems transfer information using the
TCP/IP protocol. Your router needs to
have port forwarding activated on 8080
and 8083. If this is not done, you need
to logon to the administrator screen of
your router and change this.
Q. Why won't my
DVR system turn on?
A. Your power cord may not
be connected to the DVR system correctly.
Check the wall power outlet and the back of
the DVR system.
If this is not the problem,
check the power adapter to the motherboard
of your DVR system. It should be connected
to the motherboard. (Your system may vary.
If you have any questions, please contact
our tech support.)
Q. Why did the
DVR system screen just go completely black ?
A. The camera choice may
have been changed to a disconnected channel
or camera. In this case, just press any
image channel. (If the screen turns black,
it will not have any affect on recording.)
Q. Why isn't the
connection status bar progressing when
trying to connect to the Center? (TCP/IP
case)
A. This happens when the IP
address from Site is not correct. In this
case, Center has to search for the IP
address for about 30 seconds. It does not
mean that the Center was shut down.
Reconnect to the correct IP address after
waiting a short time.
Q. Why won't the
DVR system shut down ?
A. You just have to press
the Power button for 5 seconds for the
system to shut down.
Q. Why do some
parts of the right and bottom part of the
screen get cut out when I turn on the site
program?
A. The display settings on
your computer are probably not set
correctly. Change the “Display properties”
by double-clicking on “control panel” from
the Start menu or right-click on Windows
desktop. Select the “Settings” tab on
“Display properties” and then make sure it
is set for 1024 X 768 resolution and more
than 24Bit true color. These are the
required settings for the program to display
properly |
